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Customer Service Skills for HTM Professionals, Part I: Providing Excellent Customer Service Over the Phone

When you are providing customer service over the phone without the benefits of face-to-face interaction with your customer, it can be challenging to establish the right relationship for excellent service. After attending this webinar, it is expected that you will learn how to avoid common mistakes made when answering a call and understand the basic rules of etiquette for customer service over the phone.
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$39.00
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Customer Service Skills for HTM Professionals, Part II: Providing Excellent Customer Service in the Field

When you're on the front line with the customer, it can be both rewarding and challenging. After attending this webinar, it is expected that you will understand the four key principles of customer service and learn how to cope with stressful situations in the field.
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Customer Service Skills for HTM Professionals, Part III: Dealing with Difficult People

After listening to this webinar archive, you will be able to understand the importance of dealing with difficult people in the workplace, learn how to cope effectively with difficult people, and be able to reduce the frustration associated with dealing with different types of behavioral styles.
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Customer Service Skills for HTM Professionals, Part IV: Handling Confrontations

After viewing this webinar, it is expected that you will understand the importance of identifying reasons for dissatisfaction, discover the potential results from dissatisfaction, learn how to deal with angry customers, and know what you should refrain from saying when someone is confrontational.
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Customer Service Skills for HTM Professionals, Part V: Communicating Successfully

After viewing this webinar archive, it is expected that you will understand the importance of communication and its impact on your success, learn the two main components of successful communication: listening and asserting, hone your reflective listening skills, develop a greater comfort level for having difficult conversations, and understand the complexities of effectively working in a multi-age workforce.
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$39.00
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Customer Service Skills for HTM Professionals, Part VI: Writing Clearly and Concisely

After attending this webinar, it is expected that you will understand the importance of being clear in your writing, learn specific strategies to make your writing more clear, and the basic rules for email etiquette.
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E-Essentials CD

e-Essentials: EC Knowledge and Assessment

Use these e-Essential tools in a variety of ways. You can easily edit these documents to address your specific issues and priorities. Utilize them to easily and quickly:

    Improve and maintain staff knowledge. Contribute to the safety programs. Improve JCAHO compliance. Improve performance. Enhance productivity. Save time and money.
Each topic is accompanied by an Application Note with instructional materials and/or references, making each a valuable resource for department meetings and safety committee orientation. Each provides a useful checklist for self-assessment and a tip for JCAHO compliance
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$110.00
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$182.00
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Flexible Solutions for Device Supportability

This Leading Practice document discusses the concept of medical device "supportability," which encompasses product design, product support, and other company procedures that impact the management of healthcare technology. The document offers practical tips and guidance to help Healthcare Technology Management (HTM) professionals and device manufacturers work toward mutually beneficial relationships and results.
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$40.00
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$68.00
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Fundamentals of Computerized Maintenance Management Systems

Learn the basics of a computerized maintenance management system (CMMS) with two AAMI experts.
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Future Horizons

This 64-page special publication explores the future of AAMI and the medical technology field with articles that focus on innovation and international medical device regulation, the future of device standards development and use, device regulation, the convergence of the IT and biomedical fields, Joint Commission challenges, recruiting and training trends, and innovation.
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$22.00
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$36.00
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Future Horizons/AAMI's 40th Anniversary Book Combo

Explore the past and future of the medical technology field with this special offer from AAMI. 40 Years of People, Progress, and Patient Safety chronicles AAMI's history, and with it the development of the field, from medical device regulation to certification and standards development. Future Horizons: The Next 40 Years in Medical Technology looks ahead with a series of articles on what's next in healthcare technology.

Together, these publications are an invaluable reference tool for students, educators, and anyone interested in the evolution of this unique field.
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Healthcare Sterilization Horizons

This special publication is dedicated to sharing the expertise of sterilization specialists with all healthcare professions. Articles focus on ST79, sterilization monitoring indicators, flash sterilization, extended cycles, cleaning practices, central service certification, and more.
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$22.00
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Healthcare Technology Horizons

This publication focuses on issues of mutual interest to engineers, technicians, and nurses. Articles include clinical alarms management, RFID, wireless solutions, troubleshooting, communications, robot-assisted technology, collaborative investigations, and more.
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$36.00
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Healthcare Technology Horizons, 2005 and 2007 editions

Buy both editions and save: Experts from AAMI and two nursing groups provide guidance on all of the critical issues facing medical technology professionals and nurses today, from technology integration to training to improving communication
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$36.00
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$60.00
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Healthcare Technology Horizons, 2007 edition

This publication focuses on issues of mutual interest to engineers, technicians, and nurses. Articles focus on integrating technology, picture archiving in medical records, innovative training approaches, and more. (AAMI members receive a complimentary copy in summer 2007.)
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Home Healthcare Horizons 2010 Edition

Home Healthcare Horizons is a special, one-time magazine focused exclusively on home healthcare issues. Published in 2010, it examines the challenges faced as medical devices migrate away from controlled, acute care environments into the home environment.
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$22.00
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Horizons 2010 Fall: Human Factors Horizons

Human factors engineering is concerned with understanding the interactions among humans and other elements of a system. How can the principles of human factors be used to improve the design, use, and management of medical devices? How can we reduce medical errors and increase patient safety by improving the interface between healthcare practitioners and medical technology?
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Horizons 2011 Fall: Managing Med Devices on the IT Network

Fall 2011 Horizons - Managing Medical Devices on the IT Network

This issue of Horizons examines the challenges in managing medical devices on wired and wireless IT networks. The latest in a series of special-topic Horizons publications released by AAMI, it focuses on helping healthcare organizations and medical device manufacturers ensure that their networks and products are secure, reliable, cost-effective, and positioned for future success.
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Horizons 2012 Fall: Mobile Health

Fall 2012 Horizons: Mobile Health: The Revolution Has Started...Are You Ready?"

With the global mHealth market projected to top $11.8 billion by 2018, it is clear that the mobile healthcare revolution is well underway. This issue of Horizons discusses the latest technology and practices in this field, and offers expert advice and practical tips from manufacturers, regulators, clinicians, wireless experts, and healthcare technology professionals.
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$22.00
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Horizons 2012 Spring: Sterilization and Reprocessing

Spring 2012 Horizons: Sterilization and Reprocessing

There is increasing concern that inadequately reprocessed devices are responsible for a host of hospital-acquired infections. “Sterilization and Reprocessing--A Matter of Patient Safety” offers the latest practices, expert advice, and practical tips from manufacturers, regulators, clinicians, sterile processing experts, and other healthcare technology professionals.
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$22.00
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$36.00
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