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Creating Effective Quick Reference Guides

This webinar presents the ubiquitous quick reference guide (QRG) as an unsung hero in the business of guiding users to interact safely and effectively with medical devices. The program discusses how a QRG is often preferred over a full-blown user manual due to being more readily accessible both physically and intellectually. This webinar advocates taking a structured development approach and applying established principles of human factors engineering to produce visually pleasing, legible, and readable content. Learn to review how a good QRG can avert usability problems that could otherwise lead to task failures in a validation usability test and actual medical procedures. Webinar attendees will leave with a new appreciation for the simple, yet effective and economical, QRG.
$135.00
$225.00
$225.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part I: Providing Excellent Customer Service Over the Phone

When you are providing customer service over the phone without the benefits of face-to-face interaction with your customer, it can be challenging to establish the right relationship for excellent service. After attending this webinar, it is expected that you will learn how to avoid common mistakes made when answering a call and understand the basic rules of etiquette for customer service over the phone.
$0.00
$39.00
$39.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part II: Providing Excellent Customer Service in the Field

When you're on the front line with the customer, it can be both rewarding and challenging. After attending this webinar, it is expected that you will understand the four key principles of customer service and learn how to cope with stressful situations in the field.
$0.00
$39.00
$39.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part III: Dealing with Difficult People

After listening to this webinar archive, you will be able to understand the importance of dealing with difficult people in the workplace, learn how to cope effectively with difficult people, and be able to reduce the frustration associated with dealing with different types of behavioral styles.
$0.00
$39.00
$39.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part IV: Handling Confrontations

After viewing this webinar, it is expected that you will understand the importance of identifying reasons for dissatisfaction, discover the potential results from dissatisfaction, learn how to deal with angry customers, and know what you should refrain from saying when someone is confrontational.
$0.00
$39.00
$39.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part V: Communicating Successfully

After viewing this webinar archive, it is expected that you will understand the importance of communication and its impact on your success, learn the two main components of successful communication: listening and asserting, hone your reflective listening skills, develop a greater comfort level for having difficult conversations, and understand the complexities of effectively working in a multi-age workforce.
$0.00
$39.00
$39.00
Available for Immediate Download

Customer Service Skills for HTM Professionals, Part VI: Writing Clearly and Concisely

After attending this webinar, it is expected that you will understand the importance of being clear in your writing, learn specific strategies to make your writing more clear, and the basic rules for email etiquette.
$0.00
$39.00
$39.00
Available for Immediate Download

Design Considerations for an Aging Population

Learn how to design medical devices for the capabilities and limitations of aging users - a rapidly growing user group.
$135.00
$225.00
$225.00
Available for Immediate Download

Designing Safe and Effective Home Healthcare Devices

As medical and combination device manufacturers have learned, sometimes the hard way, the FDA and other regulators expect applications for clearance (e.g., 510(k)) to include strong evidence that home healthcare device users can perform critical tasks safely and effectively. The webinar presenters will summarize the HFE steps required to satisfy regulators.
$135.00
$225.00
$225.00
Available for Immediate Download

Designing User-Friendly, Wearable Medical Devices

The number of wearable medical devices is increasing rapidly, powered by component miniaturization, better batteries, sophisticated software, and consumer interest in such devices. The presenters will review the desirable characteristics of wearable medical devices from a human factors engineering perspective, providing tips on designing safe, effective, and satisfying user interfaces.
$135.00
$225.00
$225.00
Available for Immediate Download

Developing a Robust Usability Engineering Process

Human Factors is a key component of the product development process. Throughout that process there are critical activities that take place at each phase of the product development life cycle. The webinar will detail out the activities for each process, discuss the advantages of each activity as well as give an overview of how documentation can be key to developing a robust usability engineering process. This session will address the integration of human factors into all phases of product life cycle. It will also give an overview of templates that your company can create for each human factors deliverable, including an outline of what is contained in each of those documents.
$135.00
$225.00
$225.00
Available for Immediate Download

Disinfection and Sterilization: Conquering Accreditation Surveys

This presentation is intended to help healthcare professionals prepare for a Joint Commission, Centers for Medicare and Medicaid Services, or other accrediting agency survey as it relates to sterile processing of surgical instruments and other medical devices in healthcare settings.
$20.00
$35.00
$35.00
Available for Immediate Download

Ensuring Water and Dialysate Quality for Acute Hemodialysis

This webinar will help you understand potential risks to patient safety from water and dialysate for acute hemodialysis services provided in thousands of hospitals across the United States.
$15.00
$20.00
$20.00
Available for Immediate Download

Evolving Strategies for Assessing Use-Related Risk

The webinar presenters seek to reduce anxieties and increase know-how about performing a comprehensive use-related risk analysis.
$135.00
$225.00
$225.00
Available for Immediate Download

FDA Final Guidance for Infusion Pumps: Total Product Life Cycle and Safety Assurance Cases

The FDA recently released the final guidance for Infusion Pumps Total Product Life Cycle. With the final guidance, FDA lays out further details and clarification on safety assurance cases compared to the April 2010 draft guidance.
$119.00
$199.00
$199.00
Available for Immediate Download

Fundamentals of Computerized Maintenance Management Systems

Learn the basics of a computerized maintenance management system (CMMS) with two AAMI experts.
$0.00
$85.00
$85.00
Available for Immediate Download

Fundamentals of Computerized Maintenance Management Systems

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on data integrity and standardization. You will learn about: CMMS basics, introduction to data integrity, standardizing data definitions, and how the CMMS can improve data integrity.
$50.00
$75.00
$75.00
Available for Immediate Download

Getting Started With Cybersecurity Risk Management (Webinar On Demand)

Using examples, this webinar will illustrates how cybersecurity risk analysis can be performed by device manufacturers in leveraging safety risk analysis practices, how the cybersecurity risk analysis results can be documented to meet the premarket submission requirements and to communicate with other stakeholders, and what special considerations should be given for cybersecurity risk management compared with safety risk management.
$119.00
$199.00
$199.00
Available for Immediate Download

Helpful Strategies to Advance Your Career and Profession

Carol Davis-Smith presents this streaming webinar archive outlining helpful tips, strategies, and resources to help biomeds and clinical engineers advance their careers and their profession. There are so many great, free resources available. You just need to know where to find them. Don't reinvent the wheel. Instead, reuse what's already available to you.
$0.00
$0.00
$0.00
Available for Immediate Download

How to Do Benchmarking for Financial Management

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on benchmarking for financial management. You will learn about: benchmarking, Cost of Service Ratio (COSR), productivity, effective hourly rate, and staffing levels.
$50.00
$75.00
$75.00
Available for Immediate Download