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AAMI's Career Planning Handbook

A Resource for Healthcare Technology Management Professionals
AAMI Member:
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AAMI's Leadership Development Guide (PDF)

A Resource for Healthcare Technology Management Professionals
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Building Your Management Toolbox—Part III: Interviewing Techniques

This exciting webinar series from AAMI is designed to help Supervisors of HTM Professionals or those on a management career path develop their supervisory and leadership skills. These courses are intended to help you improve the productivity of your staff, increase patient satisfaction scores, and raise your comfort level in your management role.

Part III of the series will cover interviewing techniques. Effective hiring requires effective preparation. This course is designed to help anyone who has interviewing responsibility to help select the best candidate for your organization.
AAMI Member:
$0.00
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$85.00
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$85.00
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CHTM Study Guide

A resource for those preparing for the Certified Healthcare Technology Manager Examination
AAMI Member:
$62.00
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$96.00
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$96.00
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Clarifying the Changes to Joint Commission and CMS Standards

Significant changes to Joint Commission and CMS standards impacting the management and maintenance of healthcare technology in healthcare delivery organizations take effect in January 2017. During this webinar, George Mills of The Joint Commission will help participants understand the new requirements and share strategies for compliance. Mr. Mills will be joined by HTM expert Stephen Grimes.
AAMI Member:
$0.00
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$85.00
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$85.00
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CMMS "How To" Series

This interactive webinar series will help you get the most out of your computerized maintenance management system (CMMS) to effectively support your healthcare technology management (HTM) department.
AAMI Member:
$199.00
List Price:
$279.00
Your Price:
$279.00
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Computerized Maintenance Management Systems

AAMI Member:
$95.00
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$137.00
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$137.00
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Core Competencies for the HTM Entry-level Tech

A Guide for Curriculum Development in Academic Institutions
AAMI Member:
$0.00 - $45.00
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$0.00 - $75.00
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$0.00 - $75.00
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Customer Service Skills for HTM Professionals, Part I: Providing Excellent Customer Service Over the Phone

When you are providing customer service over the phone without the benefits of face-to-face interaction with your customer, it can be challenging to establish the right relationship for excellent service. After attending this webinar, it is expected that you will learn how to avoid common mistakes made when answering a call and understand the basic rules of etiquette for customer service over the phone.
AAMI Member:
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List Price:
$39.00
Your Price:
$39.00
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Customer Service Skills for HTM Professionals, Part II: Providing Excellent Customer Service in the Field

When you're on the front line with the customer, it can be both rewarding and challenging. After attending this webinar, it is expected that you will understand the four key principles of customer service and learn how to cope with stressful situations in the field.
AAMI Member:
$0.00
List Price:
$39.00
Your Price:
$39.00
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Customer Service Skills for HTM Professionals, Part III: Dealing with Difficult People

After listening to this webinar archive, you will be able to understand the importance of dealing with difficult people in the workplace, learn how to cope effectively with difficult people, and be able to reduce the frustration associated with dealing with different types of behavioral styles.
AAMI Member:
$0.00
List Price:
$39.00
Your Price:
$39.00
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Customer Service Skills for HTM Professionals, Part IV: Handling Confrontations

After viewing this webinar, it is expected that you will understand the importance of identifying reasons for dissatisfaction, discover the potential results from dissatisfaction, learn how to deal with angry customers, and know what you should refrain from saying when someone is confrontational.
AAMI Member:
$0.00
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$39.00
Your Price:
$39.00
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Customer Service Skills for HTM Professionals, Part V: Communicating Successfully

After viewing this webinar archive, it is expected that you will understand the importance of communication and its impact on your success, learn the two main components of successful communication: listening and asserting, hone your reflective listening skills, develop a greater comfort level for having difficult conversations, and understand the complexities of effectively working in a multi-age workforce.
AAMI Member:
$0.00
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$39.00
Your Price:
$39.00
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Customer Service Skills for HTM Professionals, Part VI: Writing Clearly and Concisely

After attending this webinar, it is expected that you will understand the importance of being clear in your writing, learn specific strategies to make your writing more clear, and the basic rules for email etiquette.
AAMI Member:
$0.00
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$39.00
Your Price:
$39.00
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eSubscription: HTM Collection

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Description Individual user access. The updated collection consisting of detailed and practical resources written by and expressly for biomedical equipment technicians, clinical engineers, and other healthcare technology professionals offers guidance on topics ranging from preparing for a Joint Commission survey to troubleshooting and maintaining equipment. Includes: ANSI/AAMI EQ56:2013, ANSI/AAMI EQ89:2015, AAMI TIR18:2010, AAMI TIR21:2017, AAMI/IEC TIR62354:2015, Electrical Safety Manual, CHTM Study Guide, and related publications and articles.

To learn about eSubscription options for organizations, please visit Enterprise eSubscriptions.

AAMI Member:
$635.00
List Price:
$885.00
Your Price:
$885.00


Healthcare Technology Management Manual

AAMI Member:
$155.00
List Price:
$232.00
Your Price:
$232.00
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Healthcare Technology Management Manual

AAMI Member:
$155.00
List Price:
$232.00
Your Price:
$232.00
Available for Immediate Download
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How to Do Benchmarking for Quality and Performance Managemen

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on benchmarking for quality and performance management. You will learn about: qualitative measures, HTM Levels Guide, customer surveys, and quantitative measures.
AAMI Member:
$50.00
List Price:
$75.00
Your Price:
$75.00
Available for Immediate Download
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How to Manage Medical Device Integration, Cybersecurity, and Other HTM-IT Issues

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on integration, cybersecurity, and other HTM-IT issues. You will learn about: tracking in CMMS for connectivity and security management, advanced CMMS applications, and CMMS interfaces with IT systems.
AAMI Member:
$50.00
List Price:
$75.00
Your Price:
$75.00
Available for Immediate Download
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HTM Benchmarking Guide, 2nd edition

AAMI Member:
$0.00
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