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Customer Service Skills for HTM Professionals, Part IV: Handling Confrontations

After viewing this webinar, it is expected that you will understand the importance of identifying reasons for dissatisfaction, discover the potential results from dissatisfaction, learn how to deal with angry customers, and know what you should refrain from saying when someone is confrontational.
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$39.00
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Customer Service Skills for HTM Professionals, Part V: Communicating Successfully

After viewing this webinar archive, it is expected that you will understand the importance of communication and its impact on your success, learn the two main components of successful communication: listening and asserting, hone your reflective listening skills, develop a greater comfort level for having difficult conversations, and understand the complexities of effectively working in a multi-age workforce.
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$39.00
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Customer Service Skills for HTM Professionals, Part VI: Writing Clearly and Concisely

After attending this webinar, it is expected that you will understand the importance of being clear in your writing, learn specific strategies to make your writing more clear, and the basic rules for email etiquette.
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Designing Safe and Effective Home Healthcare Devices

As medical and combination device manufacturers have learned, sometimes the hard way, the FDA and other regulators expect applications for clearance (e.g., 510(k)) to include strong evidence that home healthcare device users can perform critical tasks safely and effectively. The webinar presenters will summarize the HFE steps required to satisfy regulators.
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$135.00
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$225.00
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Designing User-Friendly, Wearable Medical Devices

The number of wearable medical devices is increasing rapidly, powered by component miniaturization, better batteries, sophisticated software, and consumer interest in such devices. The presenters will review the desirable characteristics of wearable medical devices from a human factors engineering perspective, providing tips on designing safe, effective, and satisfying user interfaces.
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$135.00
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$225.00
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$225.00
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Developing a Robust Usability Engineering Process

Human Factors is a key component of the product development process. Throughout that process there are critical activities that take place at each phase of the product development life cycle. The webinar will detail out the activities for each process, discuss the advantages of each activity as well as give an overview of how documentation can be key to developing a robust usability engineering process. This session will address the integration of human factors into all phases of product life cycle. It will also give an overview of templates that your company can create for each human factors deliverable, including an outline of what is contained in each of those documents.
AAMI Member:
$135.00
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$225.00
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$225.00
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Disinfection and Sterilization: Conquering Accreditation Surveys

This presentation is intended to help healthcare professionals prepare for a Joint Commission, Centers for Medicare and Medicaid Services, or other accrediting agency survey as it relates to sterile processing of surgical instruments and other medical devices in healthcare settings.
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$20.00
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$35.00
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Ensuring Water and Dialysate Quality for Acute Hemodialysis

This webinar will help you understand potential risks to patient safety from water and dialysate for acute hemodialysis services provided in thousands of hospitals across the United States.
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$15.00
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$20.00
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Evolving Strategies for Assessing Use-Related Risk

The webinar presenters seek to reduce anxieties and increase know-how about performing a comprehensive use-related risk analysis.
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$135.00
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$225.00
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$225.00
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Fundamentals of Computerized Maintenance Management Systems

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on data integrity and standardization. You will learn about: CMMS basics, introduction to data integrity, standardizing data definitions, and how the CMMS can improve data integrity.
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$50.00
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$75.00
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$75.00
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Getting Started With Cybersecurity Risk Management (Webinar On Demand)

Using examples, this webinar will illustrates how cybersecurity risk analysis can be performed by device manufacturers in leveraging safety risk analysis practices, how the cybersecurity risk analysis results can be documented to meet the premarket submission requirements and to communicate with other stakeholders, and what special considerations should be given for cybersecurity risk management compared with safety risk management.
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$119.00
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$199.00
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Helpful Strategies to Advance Your Career and Profession

Carol Davis-Smith presents this streaming webinar archive outlining helpful tips, strategies, and resources to help biomeds and clinical engineers advance their careers and their profession. There are so many great, free resources available. You just need to know where to find them. Don't reinvent the wheel. Instead, reuse what's already available to you.
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How to Do Benchmarking for Financial Management

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on benchmarking for financial management. You will learn about: benchmarking, Cost of Service Ratio (COSR), productivity, effective hourly rate, and staffing levels.
AAMI Member:
$50.00
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$75.00
Your Price:
$75.00
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How to Do Benchmarking for Quality and Performance Managemen

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on benchmarking for quality and performance management. You will learn about: qualitative measures, HTM Levels Guide, customer surveys, and quantitative measures.
AAMI Member:
$50.00
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$75.00
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$75.00
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How to Manage Medical Device Integration, Cybersecurity, and Other HTM-IT Issues

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on integration, cybersecurity, and other HTM-IT issues. You will learn about: tracking in CMMS for connectivity and security management, advanced CMMS applications, and CMMS interfaces with IT systems.
AAMI Member:
$50.00
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$75.00
Your Price:
$75.00
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How to Recruit the Best Research Participants

In this 90-minute webinar, you will learn key methods to identify and attract the best research participants (and get them to show up!).
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$135.00
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$225.00
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$225.00
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How to Select and Implement a New CMMS Program

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on selecting and implementing a new CMMS program. You will learn about: selection and implementation.
AAMI Member:
$50.00
List Price:
$75.00
Your Price:
$75.00
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How to Use CMMS Data Analytics to Support the AEM Program

This 60-minute webinar will help you get the most out of your computerized maintenance management system to effectively support your healthcare technology management department, with a focus on data analytics. You will learn about: benchmarking, Cost of Service Ratio (COSR), productivity, effective hourly rate, and staffing levels.
AAMI Member:
$50.00
List Price:
$75.00
Your Price:
$75.00
Available for Immediate Download
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How to Write Usable Research Results

This 90-minute webinar illustrates, through real-world examples, how usability research results can be used to inform the safe design of medical devices.
AAMI Member:
$135.00
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$225.00
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$225.00
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HTM Webinar Series: Bluetooth in the Healthcare Setting

Bluetooth® wireless technology (Bluetooth) is everywhere today, and is widely used in medical devices in hospital ranging from IT platforms to implanted devices. Bluetooth technology is also brought into the hospital with patients and their visitors in the form of smartphones, headsets, and gaming devices. This Webinar provides a high-level overview of the technology and key features of Bluetooth for Health Technology Management (HTM) professionals and technology professionals.
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